LAHORE: The Punjab Safe Cities Authority (PSCA) has introduced major upgrades in the e-challan system to provide ease and quick service for citizens.
Officials said that under the new system, traffic challans will now be sent directly to the mobile numbers registered with the Excise Department through WhatsApp.
Citizens will be able to see the total number of challans against their vehicle along with camera images on their phones. A secure payment link will also be shared on WhatsApp for instant payment of fines.
Earlier, citizens had to send emails for corrections and queries, but this process has now been ended. Instead, a new “Review” button has been added on the Safe Cities website. People can use it to submit correction requests online, and if the error is confirmed, the challan will be cancelled immediately.
According to officials, payments can still be made through the official website as well, which offers multiple options. They said the purpose of these changes is to make the system more transparent, simple, and user-friendly for the public.
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The Punjab Safe Cities Authority has also launched another new online feature to simplify the process of correcting wrong challans. Citizens who receive incorrect e-challans can now file complaints through the PSCA website at echallan.psca.gop.pk, where a dedicated review option has been added.
This feature allows people to view their challans, submit review requests, and upload pictures or evidence in support of their claims. Once submitted, the PSCA team will check the information and cancel the challan if the mistake is confirmed.
“There is no longer any need for citizens to send emails for e-challan corrections,” a PSCA spokesperson said. The spokesperson added that challans are now being sent through SMS and WhatsApp, and citizens can also view all their challans with images on their mobile phones.
