RAWALPINDI: The Rawalpindi district administration has introduced a new performance monitoring system to improve public services and ensure better accountability. Under the system, a 25-member monitoring force has been formed to check field performance and report issues to the authorities.
Talking to a private newspaper, Deputy Commissioner Dr Hassan Waqar Cheema said the chief minister had directed the launch of the district-level performance monitoring system. He said the aim is to improve service delivery, ensure timely action on public complaints and strengthen accountability.
He said inspection teams will monitor key performance indicators (KPIs) across the district. These KPIs have been developed for 22 different sectors to closely track problems that directly affect the public.
Dr Cheema said the 25-member force has been provided motorcycles by the provincial government to visit streets, hospitals and other public places. The teams will report issues such as stray dogs, uncovered manholes, poor cleanliness, shortage of medicines in hospitals and complaints from patients.
ALSO READ
New winter school timings announced for Punjab government schools
He said the team, called the Monitoring and Compliance Cell, is headed by the assistant commissioner (human resource). In the evening, field teams submit their reports, and the concerned departments are informed the next day to take action.
He said departments are required to submit detailed compliance reports within two to three days. After receiving the reports, monitoring teams revisit the sites to check whether the problems have been resolved and immediately send feedback to Lahore.
Dr Cheema said the teams received training in Lahore and were later assigned duties in Rawalpindi. He added that the teams have been given modern mobile phones to take photos and videos on the spot, allowing headquarters to view real-time footage and exact locations.
ALSO READ
Veteran broadcaster Ishrat Fatima returns to PTV as mentor
He said inspection teams have been set up at district and tehsil levels, with at least two members deployed in each tehsil. These teams have also been provided motorbikes and uniforms to help them perform field duties effectively.
He said whether complaints come directly from the public or through other sources, the teams will take prompt notice and start immediate action.
Talking about progress, he said the district administration has so far managed to cover open manholes, improve healthcare services in tehsil headquarters hospitals and enhance cleanliness in cities, towns and villages.
He said KPIs are used to measure how well district governments are delivering services, managing resources and carrying out development projects. Through this system, he added, online platforms will be used to monitor performance in sectors such as health, education and administration.
