PESHAWAR: Sohail Afridi has launched a new public feedback feature to strengthen the Right to Services Commission and ensure the timely delivery of government services to citizens.
The decision was announced during a high-level meeting chaired by the chief minister. During the meeting, he directed the authorities to make both the Right to Services Commission and the Right to Information Commission more effective and better connected with the concerned departments.
Afridi stressed the need for fast digitization, better public awareness, and strict accountability in service delivery. He warned that unnecessary delays in providing public services would be considered a serious matter.
He also ordered the removal of administrative obstacles so that public complaints could be addressed quickly and efficiently.
The meeting approved the appointment of new commissioners and also agreed to expand the scope of the commission.
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At present, 14 departments are providing 80 notified services, while 15 more departments are expected to add 89 additional services in the near future.
Citizens can file complaints through several channels, including the Dastak platform, mobile app, email, phone calls, and WhatsApp.
Officials told the meeting that 742 complaints were resolved in 2025, showing a 150 per cent increase compared to 2024.
They added that public outreach also increased sharply, rising from 69,100 to 478,054. The authorities also took action against eight departments over delays in service delivery.
