LONDON: A network disruption at Google Cloud’s London data centre region affected several online services on Tuesday, including banking functions, delivery platforms and other digital services, with the cause still under investigation.
Google said the problems began around 7am British Summer Time (BST) in its europe-west2 region. “We are experiencing an issue with multiple services in europe-west2,” the company said on its cloud status page, adding that its engineering team was investigating the disruption.
The affected services included Cloud Run, Google Kubernetes Engine, Google App Engine and BigQuery Data Transfer Service. Google said Looker Studio was not affected and advised customers to consider moving workloads to other regions or zones where possible.
British digital bank Revolut reported disruptions to several functions, including card payments and ATM withdrawals. The bank said customers’ money and data remained safe and that it was working to restore normal services.
“We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers’ money and data are safe,” Revolut said.
Outage tracker Downdetector recorded a rise in reports of problems affecting Lloyds Bank, HSBC, Halifax, Royal Mail, delivery company DPD and property website Rightmove. Some reports also pointed to problems with NHS England systems, although the extent of their connection to the Google Cloud disruption remained unclear.
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A source familiar with the matter told Reuters that Revolut’s outage was related to the Google Cloud problems.
Google said it would provide further updates as its investigation continued. By early afternoon, the company had not disclosed the cause of the network failures.
